CRM and telemarketing management
Identify your most interested prospects and interact in a relevant way. Solve doubts, interact and meet the needs of your audience, achieving successful closings.
CRM and telemarketing management in the digital ecosystem
In the ecosystem, CRM allows to store and manage users with a commercial focus, making available to the sales force arguments and data from digital interaction that allow to give more context and follow up towards closing. Telemarketing management supports or even supplants the functions of a sales executive, and by leveraging CRM is a service that allows to identify, mature and close a deal in a more effective way.
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Description and scope
Through the execution of strategic processes; the implementation of CRM, customized to your needs, and human interaction, supported by technology, you will be able to reach the right offer at the right time to increase your sales. Whether through telesales or transactional models, a continuous capture of the prospects' behavior will allow you to be more strategic when it comes to meeting your objectives.
- CRM and/or Telesales Strategy
- Estimate of resources required
- Agent selection and commercial and brand training
- Typification of objections and definition of argumentation scripts
- Transactional IVR
- Call-me-back interaction models and WhatsApp button
- Conversion Wizard via Chat
- Automation of communications by typing
- Parameterization and customization of CRM tool (HubSpot)
- CRM management training
- Salesforce Integration
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